The following General Terms & Conditions apply to you as a customer when you shop and buy in the VP concept Online Shop: 

1. Scope 

Our General Terms & Conditions apply to all consumers that have entered into a purchase agreement with Panayiotis Panayi concerning products offered on the internet page of VP concept. A consumer is defined as a party that concludes a contract for reasons that cannot be imputed to commercial nor self-employed professional activities. 

2. Conclusion 

2.1. Our offers concerning the range of goods are noncommittal and subject to change without notice. 

2.2. The order of the goods by the customer is considered a binding contract proposal. Upon receipt of the order, the customer shall receive an automated e-Mail confirming the receipt of the order placed, as well as the order details (Confirmation of Receipt). This confirmation of receipt does not constitute acceptance of contract. As far as the order is not altered, we are entitled to accept this contract proposal within two (2) weeks after receipt by us. The acceptance is made by delivering the merchandise to the customer. 

3. Right of Revocation 

Right of Withdrawal 

We hope you are satisfied with your shopping experience and our products. Please note that when you buy a product from VP concept you are buying a product that is made by hand. Inconsistencies may occur and this is part of the uniqueness of our products. If for any reason you are unhappy with your purchase please send us an email explaining why you are returning and informing us if you would like to exchange with something else. We would be happy to accept return within 15 days of purchase only if Items are returned in their original condition, with their tags attached and in their original box. Once the product is received we will send you the replacement or refund your card minus the original shipping charges. Please allow 8-10 days for your exchange or your refund to be processed. You will be notified by email once this is done

The revocation or the return shipment of the merchandise should be sent to:  
VP concept 
Online Shop 
Promitheos 14A
1065 Nicosia
Cyprus 


4. Costs of the Return Shipment in the Case of Revocation 

Should you make use of your Right of Withdrawal according to Item 3, you are obliged to bear the regular costs of the return shipment if the merchandise delivered corresponds to the merchandise ordered.

5. Pricing and Shipment 

All prices noted are EUR-prices and include VAT. 
The in addition to the purchase price occurring Delivery and Shipping Costs are to be paid by the buyer. 

6. Payment 

At VP concept our aim is to serve you in the best possible way and offer you a pleasurable shopping experience. We accept credit card payments via Apple Pay.

7. Delivery 

7.1. We are entitled, to a reasonable extent, to make partial deliveries/short shipments. 

7.2. In the event that an ordered item is not deliverable, we will inform the customer without delay that the merchandise is not available and refund any payments already undertaken for this merchandise. 

7.3. Should we not be able to comply with a scheduled delivery date, the buyer must set a reasonable period of grace that in no case may fall below two weeks. 

8. Reservation of Proprietary Rights 

We reserve the ownership of the delivered goods until full payment of the purchase price for the goods has been rendered. 

9. Guarantee 

9.1. In the event of defectiveness of the delivered merchandise, the buyer is entitled to statutory rights. 

9.2. The manufacturer is liable for those given manufacturer guarantees exceeding the statutory rights. 

10. Liability for Damages 

10.1. Our liability for damages, irrespective of legal ground (in particular in the cases of delay, defects or other breaches of duty) is limited to the contract coherent, foreseeable damages. For slight negligence we are only liable for breach of contractual obligations, whose fulfilment of the purpose of the contract is of special importance (cardinal obligations). Moreover, a liability for damages of any kind, irrespective of whatever basis for claim is excluded. The limitations of liability shall also apply to the legal representatives, officers and other agents. 

10.2. The above limitation shall not apply to our liability for wilful misconduct or gross negligence, for guaranteed characteristic of state, for injury to life, limb or health or according to the product liability law. 

11. Data Privacy 

Data necessary for processing transactions will be stored by us and within the context of order processing may be forwarded to our service partners. Detailed information can be found in our online shop under “Privacy Policy and Data Protection”. 
Upon written request, the customer will receive information at any time concerning his or her stored personal data. 

12. Miscellaneous 

12.1. Should any provision within this agreement be ineffective or contain a void, the remaining provisions shall remain unaffected. 

May 2024